After a decade of outsourcing IT within municipal government, a mayor is elected who emphasizes leveraging data for decision making. A critical lack of data resulted from the missed ownership opportunities resulting from previous administrations. I was recruited for my strong bridge building capacity, which was much needed to establish legitimacy to the department. Although simplicity intuitively promotes use and ownership, my focus was on coherence and understanding. With intricate complexities involved in the service, compliance, governing, policy, and protection processes of the City of New Orleans my goal wasn't to make it simpler for staff but to create coherence among systems and endorse greater understanding between people and the systems they use.
I focused on enterprise systems that would be leveraged to improve customer service and increase revenue through economic development, including but not limited to permitting and licensing, land use and code enforcement, IT service delivery, and interdepartmental collaboration platforms.